Refund policy

14-DAY RETURN PERIOD

For eligible online purchases, customers in the EU generally have a 14-day right of withdrawal from the date of delivery.
To request a return, please contact us within 14 days of receiving your order.
Returned items must be:

• Unworn and unused 
  
• In original condition 
  
• With original packaging and labels

HYGIENE & HOSIERY

• As hosiery is a close-contact garment, hygiene is particularly important.
  
• Where permitted by applicable law, sealed hosiery that has been unsealed after delivery may not be eligible for return for hygiene reasons.
  
• This does not affect your statutory rights regarding faulty, damaged or incorrectly supplied products.
  
• Please do not wear or wash an item before deciding whether to return it.

RETURN SHIPPING

• For change-of-mind returns, the customer is normally responsible for the return shipping cost.
  
• Please contact us before sending your return so we can provide the correct return instructions.
  
• We recommend using a tracked service and keeping your proof of postage.

FAULTY OR INCORRECT ITEMS

• WE’LL MAKE IT RIGHT.
  If your order arrives damaged, faulty, incorrect or not as described, please contact: lanz.hosiery@gmail.com
  
• Please include:
  
• Order number + photos + brief description of the issue
  
• We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.

REFUNDS

Once your return has been received and inspected, we will notify you by email.
Approved refunds will be issued to your original payment method.
For eligible statutory withdrawals, refunds will be handled in accordance with applicable consumer law. Processing times may vary depending on your bank or payment provider.

EXCHANGES

We currently do not offer direct exchanges.
For a different size or colour, please return the eligible item and place a new order.